Privacy Policy

BigHUB Market Global LTD ("BigHUB Market", "we", "us" or "our") operates the BigHUB Market website at www.bighubmarket.com and the BigHUB Market mobile application (together, the "Platform"). We are committed to protecting the privacy of businesses, entrepreneurs, professionals, organizations and customers who use the Platform.

By using the Platform you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Platform.

We collect the following categories of information:

• Account information — name, email address, phone number, password credentials, and the username you choose.
• Business profile information — business name, category, location, logo and cover images, descriptions, product and service listings, opening hours and contact details you choose to publish.
• Verification information — registration or licensing documents, identity documents and supporting evidence submitted for Premium Verification.
• Content you post — posts, images, reviews, ratings, comments and messages shared on the Platform.
• Usage data — pages and profiles viewed, searches performed, features used, device type, operating system, browser type, approximate location derived from IP address, and timestamps.
• Communications — the content of enquiries you send us through contact forms or by email, and our responses.
• Billing information — where you purchase advertising or verification services, we retain records of the transaction. Card details are handled by our payment providers and are not stored by us.

• To create, operate and maintain your account and business profile.
• To display business profiles, listings and content to other users of the Platform.
• To power search, filtering, recommendations and discovery features.
• To review and process Premium Verification applications.
• To deliver, measure and report on advertising and promotion services.
• To respond to enquiries and provide customer support.
• To send service messages, and (where you have opted in) marketing communications about features, offers and platform updates.
• To detect, investigate and prevent fraud, abuse, spam and breaches of our Terms & Conditions.
• To comply with legal obligations and enforce our agreements.

Where applicable data protection law requires a legal basis, we rely on: performance of a contract with you; our legitimate interests in operating, securing and improving the Platform; your consent (for example, for marketing communications and certain cookies); and compliance with legal obligations.

Business profiles, listings, posts, ratings and reviews are public by design. Anything you publish to a business profile can be viewed by other users, indexed by search engines and shared. Please do not publish sensitive personal information you would not want to be publicly available.

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the Platform is used and measure the performance of advertising. These include:

• Essential cookies — required for authentication, security and core functionality.
• Analytics cookies — help us understand usage patterns so we can improve the Platform.
• Advertising cookies — used to measure campaign delivery and performance.

Most browsers let you refuse or delete cookies. Disabling essential cookies may prevent parts of the Platform from working correctly.

We do not sell your personal information. We share information with:

• Service providers — hosting, storage, analytics, email delivery, customer support and payment processing partners who act on our instructions.
• Other users — where you publish public profile content or contact a business through the Platform.
• Legal and safety recipients — regulators, law enforcement or advisers where we are legally required to disclose information or need to protect our rights, users or the public.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to appropriate safeguards.

BigHUB Market operates globally and information may be transferred to and processed in countries other than your own. Where we transfer personal data internationally we take steps to ensure an appropriate level of protection, including contractual safeguards with our service providers.

We retain personal information for as long as your account is active and for as long as needed to provide the Platform, comply with legal obligations, resolve disputes and enforce our agreements. Verification documentation is retained only as long as necessary for the verification process and applicable record-keeping requirements.

We use administrative, technical and organisational measures designed to protect personal information, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Request a portable copy of information you provided to us.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email support@bighubmarket.com. We may need to verify your identity before acting on a request.

The Platform is not directed at children under 16 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

The Platform contains links to third-party websites and to businesses that operate independently of BigHUB Market. We are not responsible for the privacy practices or content of those third parties. Review their policies before sharing information with them.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where changes are significant, provide additional notice through the Platform.

Questions about this policy or how we handle your information? Email info@bighubmarket.com or, for account and data requests, support@bighubmarket.com.

BigHUB Market Global LTD, www.bighubmarket.com